Removing your data

How to delete your My LowPro Pal account

Before you proceed, please read the following carefully:

  • All data associated with your MyLowProPal account will be permanently deleted.
  • You will lose access to your dietary logs, meal plans, and any personalised data.
  • Your account information, including username, email, and profile data, will be removed from our system.
  • Any preferences or customisations you’ve made will be lost.

To delete your My Low Pro Pal Account:

  1. Navigate to your profile.
  2. Scroll to the bottom and choose “close account”. Please note that closing the account will permanently delete all data submitted on the app and cannot be undone.

Data Retention Policy

  • Data to be Deleted: All user-provided information, including account details, dietary logs, and meal plans.
  • Data to be Kept: Limited anonymised data may be retained for statistical analysis or legal compliance purposes.
  • Retention Period: Personal contact data will be retained as long as you continue to be a member of subscriber of the MDDA