Daily Shoppers ‘Community Hour’ for Healthcare Cardholders – Update

Grocery Shopping – Update

Coles and Woolworths have introduced a dedicated Community Hour for at-risk customers. Beginning at Coles on 26 March and at Woolworths on 30 March, the stores are open only to the elderly and vulnerable members of the community from 7am to 8am on Mondays, Wednesdays and Fridays, and to emergency services and healthcare workers on Tuesdays and Thursdays.

Woolworths has also introduced a Basics Box for $80, which will be delivered to people who are struggling to get groceries in the ACT, NSW and Victoria. It contains pantry items and essentials including toilet paper, soap, flour, sugar, pasta, canned goods, tea and biscuits, and will be delivered by Australia Post within 2 to 5 business days from ordering. Note that the box does not contain perishable goods such as dairy products, meat, frozen foods or fresh fruit or vegetables, and customers are not able to select or switch items included. For more information or to place an order go https://www.woolworths.com.au

Online shopping at Coles and Woolworths are now only available to people who are vulnerable or isolated. Eligible online customers include:

  • Seniors
  • People with a disability
  • People with compromised immunity
  • People who are required to self-isolate

To access Woolworths online shopping, you will need to complete a Priority Assistance form, and include proof of a concession or health care card. Woolworths says applications will be processed within 48 hours.The Coles online priority service is being rolled out and may be available in certain areas.

Woolworths priority assistance application:


Coles online priority service:


Trading hours for supermarkets and pharmacies have been deregulated in South Australia and New South Wales to allow 24-hour trading, and other states are likely to follow. This initiative has just been announced and we recommend you check with your local shops for any changes to their trading hours.


For more information on COVID-19 check out our resource here.